My first management job was as assistant manager at a 14-Screen cineplex for Cinemark. I worked my way up from fluorescent bow ties, visors and suspenders to a suit and tie in under 10 months. It felt great to know that my Manager Delibra Wesley trusted me with so much.
I was good at many things. There were aspects of management that came naturally to me.
But, there were 2 things I sucked at: giving praise and saying I’m sorry.Read More »
How does it feel when someone praises your accomplishments? Do you suddenly feel inspired, sharp and ready to take on new challenges? Science shows that there are many psychological effects of praise. Used correctly, praise can boost self-esteem, increase performance and supercharge productivity. Used incorrectly or not at all, it can tear down and render the most high-powered team impotent.
So, why do so many managers have a hard time mastering one of the most essential responsibilities of leadership? Read More »